Work Force Management Administrator at Nutun Jobs at Nutun in Sandton, Gauteng

Nutun company opens jobs for Work Force Management Administrator at Nutun positions in the Gauteng region. The type of work we provide is Full-time.

The criteria for the employees we need are having Human Resources skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Outsourcing and Offshoring Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

The purpose of the role is to design, implement and manage Workforce Management (WFM) strategy for designated teams. The successful candidate will manage the WFM team to ensure forecast and schedules are created efficiently and effectively to meet established business goals and monitoring of live agent adherence.

Key resposibilities.

• Deliver effective forecasting and scheduling strategies to enhance the success of multiple outbound campaigns.
• Execute and manage WFM strategy for multiple teams to ensure forecasts and schedules are designed to penetrate efficiently and effectively to meet established business goals and client scorecard parameters.
• Provide accurate WFM analysis and making recommendations.
• Develop, analyze and distribute statistics and identify trends to help determine the need for strategy changes and/or training.
• Advise senior management on best strategies to maximize use of the WFM and improve adherence to schedules.
• Identify possible needs for improvement in processes, learning and systems and refer them to senior management.
• Liaise with colleagues in campaign department to ensure correct selection of key data and creation of dialing lists for outbound campaigns.
• Optimize resource and KPI achievement through monitoring and managing real-time adherence.
• Build and maintain strong relationships with both internal and external stakeholders with regards to campaigns under management.
• Demonstrate the ability to change focus quickly to support the needs of the business – including covering for other roles where required – displaying energy and commitment in all you do.

Technical And Behavioral Competencies Required

Technical

• Excellent verbal and written communication skills
• Stakeholder engagement (internal and external)
• Project management / project implementation
• Microsoft office
• Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translate them into operational requirements.
• Basic statistics knowledge and ability to comprehend and analyze dialer-output data
• Intermediate to advanced proficiency in MS Word and Excel

Behavioral- Excellent verbal and written communication skills- Stakeholder engagement (internal and external)- Project management / project implementation- Microsoft office- Strong analytical skills required- Basic statistics knowledge and ability to comprehend and analyze dialer-output data

Required Minimum Education / Training

• Matric
• Proficient Microsoft Knowledge

Required Minimum Work Experience

• 3-5 Years’ Experience in Call Centre Management
• Previous WFM and dialer knowledge (Noble) or experience in a campaigns environment advantageous

Desired Skills

• Noble System Knowledge

Benefit

• Bonus for overtime
• Gain experience
• Comfortable work environment