Trainer at Merchants Jobs at Merchants in Johannesburg, Gauteng

Published 3 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

Select a language

Merchants company opens jobs for Trainer at Merchants positions in the Gauteng region. The type of work we provide is Full-time.

The criteria for the employees we need are having Education and Training skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 4 800 - R 16 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Outsourcing and Offshoring Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Trainer at Merchants
Region:Gauteng, Johannesburg - Gauteng
Job Function:Education and Training
Seniority Level:Mid-Senior level
Salary:ZAR 4.800 - ZAR 16.000 per Month
Employment Type:Full-time
Industry:Outsourcing and Offshoring Consulting

Job Description

The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences.


  • Delivers induction, product, systems, and customer experience training to agents
  • Deliver refresher training as required
  • Creates a training environment conducive to providing the best possible learning experience
  • Ensures completion of learning assessments and provides relevant feedback
  • Quality Evaluations
  • Monitors and evaluates agent’s client interactions against the agreed methodology.
  • Identifies areas of strength, development, and process improvements.
  • Coaching
  • Provides coaching in a confidential setting to improve and/or maintain service, minimize errors, and capture coaching feedback onto the relevant system
  • General
  • Operates within agreed work schedule and meet quality standards independently.
  • Remain relevant through call taking and/or listening.
  • Do floor walking and agent support during OJT (on-the-job training).
  • Facilitate calibration and/or voice of customer sessions.
  • Administration, Record Keeping and Reporting
  • Accurately record training and coaching interventions
  • Provides feedback on training material updates required
  • Provides quality reports per the business unit requirements

Desired Skills

  • oral and written communication
  • planning and organising
  • customer service orientation
  • attention to details
  • coaching

Desired Qualification Level

  • Grade 12 / Matric

About The Employer

Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

Employer & Job Benefits

  • medical aid
  • provident fund
  • performance bonus


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Merchants, so as not to find unwanted events ^_^.

Tips from Admin: applying for a job is free of charge.

Hopefully you get the job you want.


  • Click the "Apply Now" button above.
  • After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
  • Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
  • Finished.

Company Information


Merchants is a leading provider of innovative services and solutions to businesses and individuals in a wide range of industries. Founded in 2020, Merchants strives to provide a reliable and comprehensive range of services to meet the ever-changing needs of our clients. Our team of experienced professionals work hard to ensure all our solutions and services are of the highest quality and meet client expectations. We are committed to providing our clients with the best possible customer service to ensure they are able to benefit from our services with ease. Our team has the expertise and experience to help you achieve your business goals and maximize your potential. Merchants is a company that strives to provide the best solutions in the industry.

Check other vacancies from the company: Merchants