Solutions Specialist Jobs at Datafin Recruitment in Cape Town, Western Cape

Published 3 months ago

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Datafin Recruitment company opens jobs for Solutions Specialist positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Sales and Business Development skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Staffing and Recruiting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Datafin Recruitment
Position:Solutions Specialist
Region:Cape Town - Western Cape, Western Cape
Job Function:Sales and Business Development
Seniority Level:Entry level
Employment Type:Full-time
Industry:Staffing and Recruiting

Job Description

Solutions Specialist IT – Analyst, Data Management

Cape Town – Western Cape


A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint a talented, experienced, and committed Solution Specialist to join its Professional Services team to engage customers, gather requirements and design and deliver solutions for all company products. The role involves remaining technically proficient in product capability, designing solutions to customer requirements and co-ordinating all aspects of solution delivery with the relevant project resources following defined project procedures. This includes managing customer communication and co-ordinating activities with internal resources to deliver projects on scope, on time and on budget.


  • Conduct requirements gathering process to ensure the Statement of Work is clearly defined and agreed, including all required stakeholders.
  • Practice cross-functional collaboration and communicate with internal resources and where necessary, third parties/vendors, for the flawless execution of projects.
  • Create and maintain comprehensive project and product documentation.
  • Participate in all phases of the project life cycle e.g., requirements review/analysis, test planning, test execution, and test reporting and assessment.
  • Manage the relationship with the customer and all stakeholders on the project.
  • Identify and mitigate project and/or test risks with escalation/delegation of issues to appropriate members of the project team.
  • Analyse complex situations and recommend solutions to the client.
  • Plan release cycles and align business on release plan and requirements.
  • Manage all projects and associated tasks in project management system and update, gather data and report on billing, status, and other defined metrics.
  • Develop a project plan to track progress in order update customers and all stakeholders regularly.
  • Report and escalate to management as needed.


  • Excellent educational background, preferably with tertiary qualifications.
  • Proven working experience as a solutions specialist / product owner / project manager in the information technology sector.
  • Any technical background with understanding or hands-on experience in software development, CRM applications and web technologies advantageous.
  • Call centre/contact centre experience is a bonus.
  • Excellent client-facing and internal communication skills.
  • Problem solving skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office.


Please apply if you:

  • Have a min 3 -5 years working experience as a Project Co-ordinator and or Business Analyst in the IT sector.
  • Have demonstrated experience working under pressure, handling difficult situations and solving problems.
  • Have a strong sense of accountability and ownership.
  • Are a team player who is reliable and detail oriented.
  • Are ambitious and looking for a career, not a job.

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  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information

Datafin Recruitment

Datafin Recruitment is a specialized recruitment and staffing agency that provides permanent, contract and freelance staffing solutions to businesses. Founded in 1997, the company has grown to become one of the leading providers of recruitment and staffing solutions in South Africa. Datafin Recruitment prides itself on its ability to match the right people with the right positions. We strive to make sure that every candidate is placed into their ideal job, giving clients the best possible value for their time. Our team of experienced recruitment consultants works hard to ensure that the best candidates are placed with the best businesses. With a highly-skilled focus and experience in a variety of recruitment specialties, Datafin Recruitment is the preferred recruitment partner for a vast array of businesses in search of the top talent in the market.

Check other vacancies from the company: Datafin Recruitment