Service Desk Engineer – 2nd Line Jobs at Content+Cloud in Cape Town, Western Cape

Published 3 months ago

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Content+Cloud company opens jobs for Service Desk Engineer - 2nd Line positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Service Desk Engineer - 2nd Line
Region:Cape Town - Western Cape, Western Cape
Job Function:Information Technology
Seniority Level:Entry level
Employment Type:Full-time
Industry:IT Services and IT Consulting

Job Description

We’re on the hunt for a tech superstar who can troubleshoot, maintain, and support a wide range of systems, all while answering queries and complaints and reporting customer feedback. It’s a crucial role, and we need someone with the grit and determination to get the job done. But don’t worry, it’s not all work and no play – there’s plenty of room for fun and excitement on our team!

So, what does your day-to-day look like in this role ? ? Well, you’ll be working Monday to Friday from 7am to 7pm UK time. You’ll be answering inbound calls within an agreed-upon answer time of just 9 seconds (yep, we’re that speedy!), logging all customer issues, queries, and requests into the ticket management system, and providing Level 2 Server, Network, and Desktop Technical Support

But wait, there’s more! You’ll also be responsible for actioning hardware configurations and software installations, managing and working to internal and customer SLAs (because we like to stay on top of things!), creating and maintaining customer-specific infrastructure documentation, and owning problem resolution from start to finish. And, of course, you’ll need to manage client expectations through clear communication and take responsibility for your own continual professional development.

Click Here for a look at our benefits and for some more information regarding our Remote first working


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Content+Cloud, so as not to find unwanted events ^_^.

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Company Information


Content+Cloud is a leading provider of digital transformation and cloud computing services. We specialize in helping organizations to become digital-first, driving transformative changes and unlocking new potential with our innovative cloud-based solutions. Our aim is to make enterprise-level services accessible and available to all types of organizations, from small businesses to larger corporations. We strive to understand our client’s unique needs, and provide tailored cloud computing solutions that go beyond the current capabilities. Our expertise in the digital space allows us to support our customers in their journey to a new and innovative way of doing business.

We have accumulated decades of experience in the IT and customer support spaces, and have a long list of satisfied customers who have benefited from our services. Our customer base ranges from small to large enterprise customers, providing us with the experience required to meet their individual needs. We work closely with our customers to design and deliver innovative cloud solutions that enable them to improve their efficiency and competitiveness. Our team has the skillset to help clients navigate through the complex technical landscape and leverage the cloud to optimize their operations.

At Content+Cloud, our goal is to become a trusted partner for our clients in helping them achieve their business objectives. We strive to create the best digital solutions for our customers and strive to stay ahead of the competition. With our cutting-edge cloud solutions, combined with our trained and certified team of engineers, we are confident that we can meet the needs of your organization.

Check other vacancies from the company: Content+Cloud