Content+Cloud company opens jobs for Service Desk Engineer - 2nd Line positions in the Western Cape region. The type of work we provide is Full-time.
The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.
The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.
|Position:||Service Desk Engineer - 2nd Line|
|Region:||Cape Town - Western Cape, Western Cape|
|Job Function:||Information Technology|
|Seniority Level:||Entry level|
|Industry:||IT Services and IT Consulting|
We’re on the hunt for a tech superstar who can troubleshoot, maintain, and support a wide range of systems, all while answering queries and complaints and reporting customer feedback. It’s a crucial role, and we need someone with the grit and determination to get the job done. But don’t worry, it’s not all work and no play – there’s plenty of room for fun and excitement on our team!
So, what does your day-to-day look like in this role ? ? Well, you’ll be working Monday to Friday from 7am to 7pm UK time. You’ll be answering inbound calls within an agreed-upon answer time of just 9 seconds (yep, we’re that speedy!), logging all customer issues, queries, and requests into the ticket management system, and providing Level 2 Server, Network, and Desktop Technical Support
But wait, there’s more! You’ll also be responsible for actioning hardware configurations and software installations, managing and working to internal and customer SLAs (because we like to stay on top of things!), creating and maintaining customer-specific infrastructure documentation, and owning problem resolution from start to finish. And, of course, you’ll need to manage client expectations through clear communication and take responsibility for your own continual professional development.
Click Here for a look at our benefits and for some more information regarding our Remote first working
- gain experience
- taught first
- Get bonus if overtime
Job Application Information
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