NWAS Call Handler 111 Jobs at SocialExecs.com in North-West

SocialExecs.com company opens jobs for NWAS Call Handler 111 positions in the North-West region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other, Information Technology, & Management skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 6 000 - R 10 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Emergency and Relief Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

Northwest Ambulance Service is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job Overview

Are you looking for a new career? One where you can really make a difference?

Being an NWAS Call Handler is more than just answering calls, its about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers.

Covering the whole of the North West of England, NWAS call handlers deal with both non-emergency and emergency calls, meaning you could be booking a GP appointment, advising patients to attend an out of hours service or even dispatching an ambulance.

NWAS call handlers provide a vital contribution to the provision of first class patient care, 24 hours a day, 7 days a week, 365 days a year. You will be responsible for the assessment of clinical symptoms with the ability to document patient information quickly and accurately, therefore computer / data input skills are essential in the role.

Main duties of the job

On a typical weekday we receive around 600 calls and up to 10,00 calls per day at the weekend. The role requires working under pressure and can be challenging however knowing you have made a difference makes this an exciting and extremely rewarding role, where no two shifts are the same.

What Youll Benefit From

• Basic Salary range £22,816 £24,336 + unsocial hours payments
• 27 days annual leave per year pro rata, which increases with service
• Enrolment into the NHS Pension Scheme
• A nationally recognised qualification in NHS Pathways Licence
• Free onsite parking
• Access to extensive blue light discounts
• Full training and support by our dedicated education team and an excellent career structure for future progression

We Are Looking For Candidates Who Are

• Good communicators with an excellent telephone manner
• Organised with a strong attention to detail
• Good administration skills and enjoy working in a fast paced environment
• Computer literate including inputting and accessing Windows based packages together with a high standard of keyboard skills
• Resilient, highly motivated and passionate about delivering quality patient care
• Educated to GCSE level or equivalent vocational qualifications

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 11 service in the North West. NHS 11 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed Job Description And Main Responsibilities

We are currently recruiting positions for 30 and 37.5 hours working between 0500-0200 Monday-Sunday. Please see our fact sheet for the details on available rota patterns.

The post holder must be available to attend and complete a 7 week Full Time training course starting 23rd October 2023.

This post is subject to Situational Judgement Test should you be shortlisted. Please ensure you read the full Job Description and Person Specification before applying for this role.

Person specification

Education/Knowledge

Essential Criteria

• 5 GCSEs ( one of which must be English ) or equivalent or relevant previous experience.

Skills And Experience

Essential criteria

• Evidence of delivering successfully in a customer focused environment.
• Providing a service directly to the public with a significant proportion of time spent dealing with enquiries over the telephone.
• Keyboard / data entry skills.

Desirable criteria

• Call centre experience.
• Experience of working in a health or social care field.

Values and Behaviours

Essential Criteria

• Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work – You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are only able to provide sponsorship to health care professionals under the shortage occupation list for healthcare This list can be found here Skilled Worker visa: shortage occupations for healthcare and education – GOV.UK (ww.gov.uk)

Reference checks – This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search employment checks.

DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure, and there will be a requirement to sign up to the DBS update service, and a responsibility to keep this up to date.

Occupational Health – You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

Employer certification / accreditation badges

Applicant Requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime