Key Account Manager Jobs at Fidelity Services Group in Johannesburg, Gauteng

Published 3 months ago

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Fidelity Services Group company opens jobs for Key Account Manager positions in the Gauteng region. The type of work we provide is Full-time.

The criteria for the employees we need are having Sales and Business Development skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Security and Investigations, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Fidelity Services Group
Position:Key Account Manager
Region:Gauteng, Johannesburg - Gauteng
Job Function:Sales and Business Development
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Security and Investigations

Job Description

Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities

  • Ensure that client’s needs, and expectations are met by the business.
  • Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
  • Managing any issues that may arise with both internal and external customers.
  • Prepare and present various reports to the customer and assist with internal reporting requirements.
  • Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
  • Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
  • Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
  • Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
  • Regularly run health checks to identify units that may require repair and action accordingly.
  • Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
  • Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
  • Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
  • Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
  • Assist with timely collections of outstanding invoices.
  • Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
  • Assist with stock forecasting and budgeting.
  • Ensure works are executed as per company policies and procedure.
  • Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum Qualifications And Experience

  • Work experience in a similar role preferred
  • Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
  • Excellent verbal and written communication skills
  • Great Interpersonal Skills
  • Prior experience in Telematics advantageous


  • Organised
  • Structured
  • Very strong data analytics/Excel skills
  • Practical
  • Time Management
  • Planning
  • Managing various projects
  • Attention to detail
  • Problem Solving
  • Analytical
  • Be comfortable with working in a fast paced and pressurized environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Fidelity Services Group

Fidelity Services Group is a leading provider of a comprehensive range of security, cleaning, facilities management, technological, technological surveillance, and consulting solutions. We have been in business for over 20 years and have established ourselves as one of South Africa’s most trusted and reliable business partners. Our vision is to be the market leader in the provision of these services to our clients, while providing them with build-in trust in us. Our corporate values are customer satisfaction, trust, performance excellence and compliance.

As an organization, we believe in customer satisfaction, trust, performance excellence, and compliance. We strive to be the best in what we do by continuously improving our services and embracing new technologies. We understand that every job is unique and embrace the challenge of tailoring our solutions to our customers’ needs. Our experienced team of professionals have a wide-ranging skill set and are passionate about what we do. Our goal is to provide our clients with premier service, best practice and peace of mind.

Our solutions division provides clients with a one-stop-shop for all their security, cleaning, and facilities management needs. We specialize in integrated solutions, such as access control, CCTV, and alarm systems. We also provide our clients with project management, consulting, and training services. Our clients range from small to large enterprises. No matter the size of the project or the level of service required, we are here to provide clients with the best possible service.

Check other vacancies from the company: Fidelity Services Group