English Service Agent Jobs at Believe Resourcing Group in Cape Town, Western Cape

Published 3 months ago

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Believe Resourcing Group company opens jobs for English Service Agent positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Administrative, Consulting, & Customer Service skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Financial Services and Telephone Call Centers, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Believe Resourcing Group
Position:English Service Agent
Region:Cape Town - Western Cape, Western Cape
Job Function:Administrative, Consulting, Customer Service
Seniority Level:Entry level
Employment Type:Full-time
Industry:Telephone Call Centers

Job Description

Job Title: English Speaking Call Center Agent

Location: Cape Town CBD

Salary: R10,00 per month

Start Date: 3rd July 2023

Working Hours: 24/7 environment with 5 days on 2 days off

Job Description

We are seeking a highly motivated and experienced Call Center Agent to join our client’s team. As a Call Center Agent, you will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.


  • At least 2 years of experience in customer care/service
  • Must be excellent in English and it must be your first language
  • Must have a passion for people and customer service
  • Experience in the financial sector would be advantageous
  • Must be a South African Citizen
  • Minimum qualification: Matric
  • Strong problem-solving skills
  • Ability to handle conflict resolution


  • Answering customer calls and responding to customer inquiries in a professional manner
  • Making calls to customers to provide updates or follow-up on issues
  • Ensuring customer satisfaction by resolving customer complaints and issues in a timely manner
  • Documenting all customer interactions and maintaining accurate customer records
  • Meeting and exceeding individual and team performance metrics
  • Adhering to all company policies and procedures


  • Minimum qualification: Matric
  • At least 2 years of experience in customer care/service
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Ability to multitask and handle multiple priorities in a fast-paced environment
  • Ability to work flexible hours


  • Comfortable environment
  • Taught when starting work
  • Salary bonus if there is overtime

Job Application Information

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Company Information

Believe Resourcing Group

Believe Resourcing Group is a leading executive search firm specialized in providing professional and tailored recruitment services to corporate clients across all industries. With its global presence in over 30 countries, Believe Resourcing Group has earned its name as a premier provider of executive search and recruitment solutions in a competitive marketplace. With tailored focus on candidate needs, and deep sector-specific knowledge, Believe Resourcing Group has become a trusted resource for employers and candidates alike. With “We Believe” as its motto, Believe Resourcing Group promises to deliver the highest quality of recruitment services with utmost professionalism and integrity.

Check other vacancies from the company: Believe Resourcing Group