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English Service Agent Jobs at Believe Resourcing Group in Cape Town, Western Cape

Published 3 months ago

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Believe Resourcing Group company opens jobs for English Service Agent positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Administrative, Consulting, & Customer Service skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Financial Services and Telephone Call Centers, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:	Believe Resourcing Group
Position:	English Service Agent
Region:	Cape Town - Western Cape, Western Cape
Job Function:	Administrative, Consulting, Customer Service
Seniority Level:	Entry level
Employment Type:	Full-time
Industry:	Telephone Call Centers

Job Description

Job Title: English Speaking Call Center Agent

Location: Cape Town CBD

Salary: R10,00 per month

Start Date: 3rd July 2023

Working Hours: 24/7 environment with 5 days on 2 days off

Job Description

We are seeking a highly motivated and experienced Call Center Agent to join our client’s team. As a Call Center Agent, you will be responsible for handling customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

Requirements

At least 2 years of experience in customer care/service
Must be excellent in English and it must be your first language
Must have a passion for people and customer service
Experience in the financial sector would be advantageous
Must be a South African Citizen
Minimum qualification: Matric
Strong problem-solving skills
Ability to handle conflict resolution

Responsibilities

Answering customer calls and responding to customer inquiries in a professional manner
Making calls to customers to provide updates or follow-up on issues
Ensuring customer satisfaction by resolving customer complaints and issues in a timely manner
Documenting all customer interactions and maintaining accurate customer records
Meeting and exceeding individual and team performance metrics
Adhering to all company policies and procedures

Qualifications

Minimum qualification: Matric
At least 2 years of experience in customer care/service
Excellent verbal and written communication skills in English
Strong problem-solving and decision-making skills
Ability to work independently and as part of a team
Ability to multitask and handle multiple priorities in a fast-paced environment
Ability to work flexible hours

Benefit

Comfortable environment
Taught when starting work
Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Believe Resourcing Group, so as not to find unwanted events ^_^.

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