Desktop Support Engineer FR Jobs at BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY in Lichtenburg, North-West

Published 3 months ago

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BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY company opens jobs for Desktop Support Engineer FR positions in the North-West region. The type of work we provide is Part-time.

The criteria for the employees we need are having Information Technology skills with Not Applicable experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 4 800 - R 16 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Desktop Support Engineer FR
Region:Lichtenburg - North-West, North-West
Job Function:Information Technology
Seniority Level:Not Applicable
Salary:ZAR 4.800 - ZAR 16.000 per Month
Employment Type:Part-time
Industry:IT Services and IT Consulting

Job Description

Desktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring customer satisfaction by resolving calls and collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center.

Desktop Support Engineer primary responsibilities include diagnosing and resolving hardware and software issues, providing analysis for various core operating systems and platforms, and delivering support for approved applications. The ideal candidate should possess 2-5 years of experience in supporting Windows Desktop environments.

The scope of support encompasses the Client Windows platform, encompassing desktop and end-user technologies, collaboration tools, mobile technologies, printing, as well as laptops and mobile devices. Additionally, this role involves assisting with video conferencing, network and remote access, and collaborating closely with the Service Desk to address end-user break/fix issues and other support-related functions.

Duties shall include, but not be limited to:

  • Diagnosing and troubleshooting desktop system, printer and operating problems
  • Consulting and instructing users on hardware and software questions/issues.
  • Collaborate with other IT Services Data Center and Network Infrastructure teams.
  • Install, maintain and upgrade equipment and its associated infrastructure.
  • Runs diagnostic tests to isolate system problems as well as proactive activities.
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac) software
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems, including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA
  • WAN/LAN, Cabling and should be able to give console access


  • Degree/Diploma in Computer Science or Information Technology
  • Prove of English Proficiency (Good written and verbal communication skills and English B2 level)
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Solid understanding of network & security technologies:
  • Hands-on network configuration experience with Cisco etc.
  • Ability to learn new quickly or unfamiliar technology and products using documentation and internet resources.
  • Basic level understanding of Cisco Routing and Swicth/Data networking skill, including DHCP, QoS, IP routing protocols.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY, so as not to find unwanted events ^_^.

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Company Information


Brilliant Computers Citadel and Information Technology is a leading information technology provider, dedicated to offering exceptional products and services to businesses and individuals around the world. With a passionate commitment to deliver the best possible IT solutions and benefits, our team of highly trained and experienced professionals is constantly pushing the limits of what technology can do. Our mission is to use our specialized knowledge and experience to bring together the right people, equipment, and software that can create innovative and successful IT solutions for any challenge. We strive to make every project we take on a success by delivering the highest quality of service.

At Brilliant Computers Citadel and Information Technology we pride ourselves on staying on the cutting edge of the industry and providing the latest technology available. We always keep ahead of the market trends and are continually enhancing our offerings to be sure that our customers have a comprehensive suite of quality products and services. Our extensive portfolio includes solutions in the areas of cloud computing, network security, data storage, hardware, software, programing, network maintenance, and more. All our services are provided with an emphasis on value and customer service to ensure that our customers get the best value for their money and satisfaction with their experience.

At Brilliant Computers Citadel and Information Technology, our philosophy is to think fast and go above and beyond to exceed customer expectations every step of the way. We take every project seriously and are passionate about creating successful solutions that meet the needs of our customers. With many years of experience in the IT industry, we understand how to create the optimal environment to make every project come to life.