Customer Support Consultant (German Speaking) Jobs at RoomRaccoon Hotel Tech in Cape Town, Western Cape

RoomRaccoon Hotel Tech company opens jobs for Customer Support Consultant (German Speaking) positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 7 900 - R 11 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Software Development, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

Reports To:
Customer Support Team Lead
Job Overview:
This is what you tell people at parties:
I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world’s best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!
Your role:
You will be providing customer support to ensure our German-speaking hoteliers are using RoomRaccoon with absolute happiness!
You will be accountable for:

• Providing telephonic and ticket support to RoomRaccoon clients on utilising our software.
• Ensuring that RoomRaccoon customer service levels are maintained at a high standard.
• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
• Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points.
• Ensuring your required KPI’s and contact points are maintained at the required daily level. This includes maintaining RoomRaccoons customer support SLAs.
• Proactively calling hoteliers to convince them of the added value of our additional paid features.
• Fun & productive collaboration with our other teams, specifically your German teammates.
• Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way.

Our perfect fit has/is:

• Speaks German on a native level
• Experience providing customer support in technical environment
• Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels.
• Self-motivated & ability to deliver under pressure
• A proactive team player
• Organised and great eye for detail
• Passionate about tech and software and not afraid to upsell

Shares our core values:

• ? ACCOUNTABILITY
• ? BEAT YESTERDAY
• ⏩ CLOCK SPEED
• ? DEAL’S A DEAL
• ?‍?‍?‍? EMPOWER ANOTHER

Your progression:
After successfully achieving the points needed on your role-based progression plan and once you are ready for the next step, the Senior Customer Support Consultant position will be yours! What’s after that? Customer Support Team Lead
Benefits:

• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in our organisation and the global hotel industry
• Work hard, Play hard mentality. We love celebrating successes together!
• Employee Equity Scheme
• Annual RoomRaccoon Hotel Experience
• Friday lunches are on us
• Annual salary increases
• Training & Development opportunities

Kindly click on the below link and complete the questionnaire:
https://docs.google.com/forms/d/e/1FAIpQLSfPk1p7dri1I6NsZ1Dn7rxJjbSgAc0DcZzX1FUo5WAQ7j10JQ/viewform

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime