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Customer Success Consultant – Accounting Software Jobs at EMPORIUM HUMAN CAPITAL in Somerset West, Western Cape

Published 3 months ago

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EMPORIUM HUMAN CAPITAL company opens jobs for Customer Success Consultant - Accounting Software positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Associate experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 7 500 - R 12 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Accounting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:EMPORIUM HUMAN CAPITAL
Position:Customer Success Consultant - Accounting Software
Region:Somerset West - Western Cape, Western Cape
Job Function:Other
Seniority Level:Associate
Salary:ZAR 7.500 - ZAR 12.300 per Month
Employment Type:Full-time
Industry:Leasing Non-residential Real Estate

Job Description

Customer Succes Manager (POS23152)
Somerset West
Requirements

  • You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
  • 3+ years of experience in an account management, customer success or online training in the software industry
  • A track record in property management
  • Phenomenal interpersonal skills that allows you to easily build new relationships
  • Ability to work under pressure
  • Tech savvy

Responsibilities

  • Drive and own the new client onboarding journey
  • Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
  • Management of data migration from clients’ previous solution
  • Online training sessions on our software
  • Regular client usage audits and consultation sessions to optimally use our solutions
  • Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn by pro-active client consultations
  • Improve customer experience through product support in product design and product development.
  • Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

Closing Date: 31 August 2023
To apply for this position: Send MS Word format CV to [email protected] and use POS23152 in the subject line

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

EMPORIUM HUMAN CAPITAL

Industry: Leasing Non-residential Real Estate

Emporium Human Capital is an organization dedicated to helping individuals reach their full potential through personalized recruitment, development and interaction strategies. Established in 200, our team has grown to serve over 200 companies around the world, with a focus on providing tailored, practical advice to meet our clients’ needs. We strive to develop a comprehensive and structured approach to identify and develop the strengths of our clients, providing them with the resources to increase their capabilities, skills and productivity.

Our diverse range of services harness the power of talented individuals, teams, and organisations. Our core services include recruiting, leadership development, team building and talent management. We use innovative techniques, technology and methodologies to deliver the highest quality results. Our team of specialists has experience in a variety of roles, so you can rest assured that your employees are being advised by individuals who understand their particular level of expertise, needs and passions.

At Emporium Human Capital we have a simple mission – to use people’s strengths in order to make them thrive. We understand the importance of connecting people with one another and creating meaningful opportunities, as this is the cornerstone of any successful organization. Our ultimate goal is to support people in their journey to reach greater heights.

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