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Customer Service Manager Jobs at Hewitt Colenbrander Recruitment in Durban, KwaZulu-Natal

Published 3 months ago

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Hewitt Colenbrander Recruitment company opens jobs for Customer Service Manager positions in the KwaZulu-Natal region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 5 600 - R 20 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Staffing and Recruiting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:	Hewitt Colenbrander Recruitment
Position:	Customer Service Manager
Region:	Durban - KwaZulu-Natal, KwaZulu-Natal
Job Function:	Other
Seniority Level:	Mid-Senior level
Salary:	ZAR 5.600 - ZAR 20.000 per Month
Employment Type:	Full-time
Industry:	Staffing and Recruiting

Job Description

DUR001861 – Customer Service Manager – Cato Ridge

Purpose Of The Job

The Internal Customer Service Manager is responsible for developing, managing and coaching the Customer Service Consultant team, ensuring that the team has the highest level of customer service and communication as their first priority, as well as ensuring that the team is achieving set sales targets.

Required Qualifications

Matric
Relevant tertiary qualification

Technical Competencies and responsibilities

Minimum of 2 years management experience in a sales/customer service environment is essential
Experience managing a team of +-6 employees
Understand the customer needs and ensure effective support and problem solving is applied
Team management, ensuring disciplinary actions are taken regarding the teams performance
Continuous training and coaching to ensure the team is equipped to provide quality services
Understand sales targets given to the team and ensure the team are updated regularly on their performance
Taking ownership of customers issues and following problems through to resolution
Setting a clear mission and deploying strategies focused towards that mission

Behavioural Competencies

Excellent communications skills, both written and verbally
Interpersonal skills
Excellent Management skills
Ability to work independently and within a team
Ability to work under pressure
Assertive, persistent problem solver
Excellent decision making skills
High attention to detail
Self-starter and entrepreneurial spirit to grow the business

Only candidates with the minimum requirements will be considered.

Desired Skills

customer service
Sales Management
sales targets

Benefit

Comfortable environment
Taught when starting work
Salary bonus if there is overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Hewitt Colenbrander Recruitment, so as not to find unwanted events ^_^.

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