Customer Experience Manager Jobs at RHR in Kimberley, Northern Cape

Published 3 months ago

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RHR company opens jobs for Customer Experience Manager positions in the Northern Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 6 000 - R 10 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Staffing and Recruiting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Position:Customer Experience Manager
Region:Kimberley - Northern Cape, Northern Cape
Job Function:Other
Seniority Level:Mid-Senior level
Salary:ZAR 6.000 - ZAR 10.000 per Month
Employment Type:Full-time
Industry:Staffing and Recruiting

Job Description

You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.
This is a well – balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience. Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.
There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.
What success looks like
There’s lots to achieve. Here’s how you’ll know you’re developing:

  • You’re supporting the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area
  • You’ll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
  • You’re confident being direct with your team – you’re giving honest feedback, early and often
  • You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
  • You’re increasingly making decisions at pace and comfortable not knowing all the answers

About You
We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!
You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.
What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.
Where next?
The Sainsbury’s instore management structure is designed precisely to help people like you to progress, and where everyone has the support and the opportunity to deliver excellence. You’ll be coached by your manager to deliver great performance, whilst having plenty of scope to develop.
As a Customer Experience Manager you could move into a Lead Manager role in Food, In-store Customer Experience, Clothing or General Merchandise. Looking further ahead, it’s great preparation for a Store Management role or a leadership challenge across the Sainsbury’s family: Habitat, Tu, Argos, Sainsbury’s Bank and Nectar 360. Trust us – we know how to make the most of your potential.
Added benefits
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for all our colleagues, including:

  • Discount card – provided after 4 weeks that gives you and a second user 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on every pay day.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave
  • Pension – we’ll match 4-7.5% of your pension contributions
  • Sainsbury’s share scheme – build up an investment at discounted rates
  • Wellbeing support – access to emotional support, counselling, legal and financial advice
  • Colleague networks – link with like-minded people to help fulfil your potential
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Click ‘apply’ to start your Sainsbury’s journey


  • Bonus for overtime
  • Gain experience
  • Comfortable work environment

Job Application Information

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Company Information


RHR is an industry leader in HR Consulting and Recruitment Solutions. We provide a full suite of HR services, from tailored recruitment strategies to workplace performance reviews and executive training. Our team of experienced professionals is committed to providing exceptional customer service and quality advice. We understand the unique needs of businesses, and we pride ourselves on delivering great solutions for our clients. We have a long history of successful client engagements, and we look forward to continuing our success in the future.

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