Contact Centre Agent – Line 2 Customer Service Jobs at Architectural Services in Goodwood, Western Cape

Published 3 months ago

This vacancy post is more than 20 days old, may be no longer valid, please click the "Apply Now" button at the bottom for more information.

Select a language

Architectural Services company opens jobs for Contact Centre Agent - Line 2 Customer Service positions in the Western Cape region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Architecture and Planning, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Architectural Services
Position:Contact Centre Agent - Line 2 Customer Service
Region:Goodwood - Western Cape, Western Cape
Job Function:Other
Seniority Level:Entry level
Employment Type:Full-time
Industry:Architecture and Planning

Job Description

Main Purpose Of Job
Support and provide superior service to internal and external customers via phone, email or face-to-face.
Qualification & Experience

  • Grade 12 or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of administrative procedures
  • Knowledge of security industry beneficial

Responsibilities and Duties:

  • Receive and process cancellations
  • Handle incoming calls or inquiries from customers who wish to cancel their service
  • Investigate and solve customer’s complaints or queries
  • Provide feedback to customers and ensure the relevant region is updated
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with regions
  • Record cancellations, complaints and save offers on customer sat
  • Analyse statistics or other data as required by management

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Architectural Services, so as not to find unwanted events ^_^.

Tips from Admin: applying for a job is free of charge.

Hopefully you get the job you want.


  • Click the "Apply Now" button above.
  • After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
  • Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
  • Finished.

Company Information

Architectural Services

Architectural Services is a leading architectural firm located in the heart of the city. We specialize in designing and constructing state-of-the-art residential and commercial buildings, as well as modernizing and giving facelifts to existing structures. Our team of experienced architects and designers are dedicated to providing superior service to all of our clients. We strive to develop creative and innovative ideas that will result in aesthetically pleasing, functional, and cost-effective outcomes. Our attention to detail and commitment to customer satisfaction ensures that your projects are completed to your highest expectations. Our team of professionals is always available to answer any questions you may have and to provide guidance and support throughout your entire project.

Check other vacancies from the company: Architectural Services