Architectural Services company opens jobs for Contact Centre Agent - Line 2 Customer Service positions in the Western Cape region. The type of work we provide is Full-time.
The criteria for the employees we need are having Other skills with Entry level experience, as well as employees who are honest, disciplined and responsible.
The Headhunters company itself is engaged in Architecture and Planning, of course if you are interested in applying for this company, you can register immediately.
|Position:||Contact Centre Agent - Line 2 Customer Service|
|Region:||Goodwood - Western Cape, Western Cape|
|Seniority Level:||Entry level|
|Industry:||Architecture and Planning|
Main Purpose Of Job
Support and provide superior service to internal and external customers via phone, email or face-to-face.
Qualification & Experience
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
Responsibilities and Duties:
- Receive and process cancellations
- Handle incoming calls or inquiries from customers who wish to cancel their service
- Investigate and solve customer’s complaints or queries
- Provide feedback to customers and ensure the relevant region is updated
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with regions
- Record cancellations, complaints and save offers on customer sat
- Analyse statistics or other data as required by management
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
- gain experience
- taught first
- Get bonus if overtime
Job Application Information
The information we provide above may be updated suddenly, please keep looking for complete information via the "Apply Now" button or on the official website of the company Architectural Services, so as not to find unwanted events ^_^.
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