EnableSA Recruitment company opens jobs for Client Relationship Liaison positions in the Gauteng region. The type of work we provide is Full-time.
The criteria for the employees we need are having Other skills with Associate experience, as well as employees who are honest, disciplined and responsible.
The estimated salary offered by this company is quite competitive around R 4 500 - R 15 000 (per month). However, the salary can go up or down depending on the company that decides it.
The Headhunters company itself is engaged in Consumer Services, of course if you are interested in applying for this company, you can register immediately.
|Position:||Client Relationship Liaison|
|Region:||Gauteng, Johannesburg - Gauteng|
|Salary:||ZAR 4.500 - ZAR 15.000 per Month|
|Industry:||Motor Vehicle Manufacturing|
Our national client has a opening for a experienced Customer Relationship Liaison to join the Johannesburg team
- Develop and implement strategies for improving customer satisfaction and retention.
- Respond to customer inquiries and complaints in a timely and professional manner.
- Analyse customer feedback and use it to advise the various teams of how to improve products and services.
- Manage customer databases and keep accurate records of all customer interactions.
- Create job cards for service, maintenance, or equipment queries.
- Provide monthly reports on the various customer queries or complaints and facilitating the close out of those.
- Collaborate with other departments to ensure customer satisfaction, including sales, technical support, and equipment maintenance and installation teams.
- Identify and isolate critical queries to direct to the support teams for escalation and timeous resolution.
- Create and maintain a customer service manual to ensure consistent service across all teams.
- Handle escalated customer issues and work to resolve them in a timely and satisfactory manner.
- Stay up-to-date on industry trends and best practices for customer service.
- Grade 12
- Bachelors Degree in Business / Marketing or related
- Minimum 3 years experience in customer service or public relations
- Proficient in Microsoft Office (Power Point, Word and Excel) and customer service software at an intermediate to advanced level.
- Experience in the optometric or healthcare industry an advantage.
- Bonus for overtime
- Gain experience
- Comfortable work environment
Job Application Information
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