CALL CENTRE TEAM LEADER Jobs at MiWay Insurance Limited in Midrand, Gauteng

Published 3 months ago

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MiWay Insurance Limited company opens jobs for CALL CENTRE TEAM LEADER positions in the Gauteng region. The type of work we provide is Full-time.

The criteria for the employees we need are having Other skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R 4 800 - R 16 000 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Financial Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:MiWay Insurance Limited
Region:Gauteng, Midrand - Gauteng
Job Function:Other
Seniority Level:Mid-Senior level
Salary:ZAR 4.800 - ZAR 16.000 per Month
Employment Type:Full-time
Industry:Financial Services

Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualifications Required

  • Grade 12/Standard 10/NQF 4
  • BCom Degree (Optional)

Minimum Experience Required

  • Minimum 5 years short term insurance experience
  • Minimum 3 years Claims experience
  • Minimum 2 years Supervisory/Management experience

Reporting and Managing Key Team Deliverables

  • Monitoring of the daily dashboard to ensure adherence to SL
  • Monitoring the teams accurate and efficient processing of claims
  • Contribute towards continuous improvement and innovation at process and procedure level
  • To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
  • Monitoring of daily performance statistics and workforce management
  • Daily claims focus and work allocation
  • Must be highly proficient in dealing with clients at all levels
  • Assist clients with escalated queries and provide suitable query resolution
  • Accurate completion of people management tasks on a daily basis
  • Ongoing feedback to clients
  • Prepare monthly reports of your team’s performance

People and Team Management

  • Ensuring participative leadership and strong communication within the team
  • Collaboration with all business areas
  • Coaching and peer to peer learning
  • Developing of all employees and ensuring smooth on boarding for new employees.

Essential Attributes

  • Written and verbal communication skills
  • Attention to detail
  • Supervisory skills
  • Client Centric
  • Self-motivated, inspire & lead others
  • A high motivation and desire to excel
  • Problem solving skills and solution oriented
  • Flexibility
  • Ability to multi-task and cope with pressure
  • Performance management experience
  • Commitment to personal and team goals through regular coaching
  • Professionalism
  • Ability to apply business rules and processes
  • Good interviewing skills
  • Provide technical guidance to ensure your team reaches and exceeds their goals
  • Aspire to be the Manager’s successor
  • Analyse your team’s claims to ensure optimal quality through adhoc audits
  • Design and monitor your team’s roster schedule

Knowledge And Skills

Drive leads and service targets

Coaching, quality and compliance

Reporting and communication

Management of employees

Personal Attributes

Decision quality – Contributing independently

Interpersonal savvy – Contributing independently

Plans and aligns – Contributing independently

Directs work – Contributing independently

Core Competencies

Cultivates innovation – Contributing independently

Customer focus – Contributing independently

Drives results – Contributing independently

Collaborates – Contributing independently

Being resilient – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 10 July 2023.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.


  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

MiWay Insurance Limited

Industry: Financial Services

MiWay Insurance Limited is a leading insurance and financial services provider based in Johannesburg, South Africa. Established in 2001, MiWay has grown to become one of South Africa’s biggest and most reliable insurance companies. With more than 2.3 million customers across South Africa, MiWay provides financial security solutions for South African individuals, families, and business owners. The company’s products and services include motor, short-term, and life insurance, as well as retirement and investment plans. MiWay also offers a range of digital tools and products to simplify the insurance and financial services experience for customers.

MiWay is committed to making insurance accessible to everyone. They have put in place wide-ranging customer-centric policies to ensure a seamless customer experience. These policies include online customer portals, 24/7 toll-free customer support, easy payments options, and a customer-first approach. MiWay also stand firmly behind their products, offering the highest standards in customer service and support.

MiWay is a leading player in the insurance and financial services sector in South Africa and offers an extensive range of products and services. Their mission is to make insurance and financial services more accessible and simplified, helping people to protect and secure their lives and livelihoods. MiWay is here to assist their customers in finding the right insurance and financial services to meet their needs.

Check other vacancies from the company: MiWay Insurance Limited